Acknowledgement of Country
Hyesun acknowledges the Traditional Custodians of the land on which we’re based, the Gubbi Gubbi people of the Sunshine Coast. We recognise that sovereignty was never ceded. This always was, and always will be, Aboriginal land. We pay our respects to Elders past and present, and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
How it Works
Try two pairs in the comfort of your home. No upfront payment. Only pay if you keep one.
Frequently Asked Questions
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Currently, we only accept debit/credit cards and Shop Pay for Home Try On orders. Buy Now, Pay Later services like Afterpay or ZipPay are not supported as we require the ability to authorise and adjust the final charge based on items kept.
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When you use our Try at Home service, you will be asked to provide payment details at checkout.
We will then authorise your credit card for the order amount to ensure the payment method is valid. This is not a charge, and no funds will be taken from your account at this stage.
The authorisation simply holds the potential total cost of the order until you decide which items you want to keep. The charge will appear as pending in your account, but not paid.
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You will only be charged for the items you choose to keep after finalising your order through the Customer Portal.
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The Restocking fee is a $15 charge that applies only if you decide to return all items from your order.
This fee covers the cost of the service, including shipping, handling, and processing of returns.
It is only charged if no items from the order are kept. This fee ensures that we can continue to offer our customers the flexibility to try products at home before committing to a purchase.
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Try Before You Buy orders must be completed in the Try with Mirra Customer Portal. You will be able to confirm which items you wish to purchase, and request a return if needed.
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Trial periods can’t be extended. We know life gets busy, but our Home Try-On stock is limited and in high demand.
To avoid being charged, we recommend opening your package and trying your frames as soon as they arrive.
We’ll also send reminders via email and text, so you don’t miss your window.
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We’re a small team and each pair needs to be returned, cleaned, and quality checked before it can go to the next customer.
To keep things fair for everyone, we stick to the 3-day trial window. Try them early, we’ll send email and SMS reminders to help keep you on track.
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Yes, you can use a discount code, but it must be applied at the time of the initial order. Enter your discount code at checkout before completing your order details. The discount will be reflected in the final amount you pay for any items you decide to keep.