Acknowledgement of Country
Hyesun acknowledges the Traditional Custodians of the land on which we’re based, the Gubbi Gubbi people of the Sunshine Coast. We recognise that sovereignty was never ceded. This always was, and always will be, Aboriginal land. We pay our respects to Elders past and present, and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
Shipping & Returns
1. Shipping
Dispatch Time
Orders are packed and shipped within 2 business days from our studio on the Sunshine Coast, QLD. You'll receive tracking details via email once your order has left us.
Estimated Delivery
Australia
– Standard Shipping: 3–7 business days (depending on location)
– Express Shipping: 1–3 business days (depending on location)
New Zealand
– Standard Shipping: 7–14 business days (depending on location)
Carriers
Australian orders are shipped via Australia Post.
New Zealand orders are shipped via Sendle.
While we can’t control carrier delays, we’ll always do our best to help if something goes wrong.
Pre-orders & Backorders
If an item is marked as a pre-order or backorder, estimated delivery timeframes will be clearly stated on the product page.
2. Returns & Exchanges
Buying sunglasses online can be tricky. Fit, style, how they feel on your face... sometimes you need to try them on to know for sure. That’s why we’ve made our returns process as straightforward as possible.
Black Friday
Please choose carefully, as Black Friday purchases are exempt from refunds. They can however be exchanged for store credit or another pair.
Return shipping is at the buyers expense.
Holiday Returns & Exchanges
We’ve extended our return period for the 2025 / 2026 holiday season. Purchases purchases made between 1 November and 31 December 2025 (including Black Friday) can be exchanged or returned for store credit until 31 January 2026.
This extended return window applies to both personal purchases and gifts purchased for others. To initiate a return please email customercare@hyesun.com.au.
Return shipping is at the buyers expense.
Standard Change of Mind Returns (Refunds)
- You’ve got 7 days from delivery to decide if they’re right for you. If not, no problem, as long as:
- They’re unused and unworn
- You’ve kept all the original packaging (case, cloth, box, and printed cards)
- They’re in resellable condition
If something comes back used, damaged, or missing parts, we may need to decline the return. In that case, you can choose to have the item sent back to you (at your cost) or forfeited.
Your Return Options
If your return is approved, your order will be refunded.
Return Shipping Responsibility
Return shipping is at your expense. You can organise your own tracked return, or we can send you a prepaid Australia Post label and simply deduct the cost from your refund.
As a small independent brand, we cover the cost of return shipping for exchanges and store credits, but we do ask refund requests to cover theirs. This helps us keep things sustainable while still offering a flexible return policy.
We always recommend tracked shipping, as we can’t take responsibility for parcels lost in transit.
How to start a Return
To start a return or exchange, email us at customercare@hyesun.com.au with your order number and reason.
Warranty Claims
If your sunglasses arrive with a fault or issue, check our Warranty Policy for next steps. We offer a 12-month warranty on manufacturing defects, and we’re here to help.
Still have questions?
Email us at customercare@hyesun.com.au and we’ll get back to you within 1–2 business days.